Shipping policy

Shipping Policy

Thank you for shopping with Kettle & Cup. We work with our fulfillment partners to carefully prepare and ship your order.

Order Processing

Orders are typically prepared for shipment beginning the next business day. Processing times may vary during weekends, holidays, promotions, or periods of high order volume.

Shipping Rates & Delivery Estimates

Available shipping methods, rates, and estimated delivery times are calculated and displayed at checkout based on your order and delivery address.

Delivery estimates are provided by the shipping carrier and are not guaranteed. Delays caused by carriers, weather, holidays, or other circumstances outside of our control may occur.

Order Tracking

When tracking information is available, it will be sent to the email address provided with your order after your shipment has been processed.

Multiple Shipments

Some orders may contain products fulfilled from different locations or fulfillment partners. In these cases, your order may arrive in more than one shipment and you may receive separate tracking information.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping information, please contact us as soon as possible at hello@kettleandcuptea.com.

We cannot guarantee that an address can be changed after an order has entered the fulfillment process.

Lost, Delayed, or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at hello@kettleandcuptea.com with your order number. We will review the issue and work with you and the appropriate fulfillment or shipping partner to determine the next steps.

International Shipping

Shipping availability, rates, and estimated delivery times are shown at checkout where international shipping is available. International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Questions

For questions regarding shipping or your order, contact us at hello@kettleandcuptea.com.