Refund policy

Returns & Refunds

We want you to be happy with your Kettle & Cup order. If there is an issue with your purchase, please contact us within 30 days of receiving your order.

Tea and other consumable products

For food safety and quality reasons, tea and other consumable products are generally not eligible for return once shipped. If your order arrives damaged, defective, incorrect, or otherwise has an issue, please contact us and we will work with you to make it right.

Teaware, accessories, and other non-consumable products

Eligible non-consumable items may be returned within 30 days of delivery. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

To request a return, contact us at hello@kettleandcuptea.com before sending anything back. If your return is approved, we will provide instructions for the return. Please do not send products back to the address shown on your shipping package unless we specifically instruct you to do so. Items returned without prior authorization may not be accepted.

Damaged, incorrect, or missing items

Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or missing, contact us as soon as possible with your order number and, when applicable, photos of the issue so we can evaluate the situation and help resolve it.

Exceptions

We cannot accept returns of opened or used tea or other consumable products, gift cards, or items marked as final sale. Certain other products may also be ineligible for return for health, safety, or hygiene reasons.

Exchanges

We do not offer direct exchanges. If an eligible return is approved, you may place a new order for the item you would like.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days after the refund is processed for your bank or credit card company to post it to your account.

European Union

Where applicable, customers in the European Union may have statutory cancellation or return rights. These rights are subject to applicable exceptions, including certain goods that are perishable, sealed for health or hygiene reasons and unsealed after delivery, or otherwise exempt under applicable law.

For questions about a return or refund, contact us at hello@kettleandcuptea.com